Shipping, Refunds, Returns, Cancellations and Changes Policy
If there is any problem with your items, please contact customer service support team as your first action Do not return any merchandise to the manufacturer, or to us without first contacting our support department.
Sublimation and DIrect To Print items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back directly to the printing manufacturer.
The sublimation and direct to print items are made-to-order and are made with high-quality materials.
We print on demand based on your personal order, our shirts using dye-sublimation, a technology that allows for us to produce these insanely vibrant all-over designs. Each design is cut, printed and sewn together on demand, once you place your order, it’s essentially custom printed. We cannot accept returns for this reason. Each item is a unique, and one of a kind product, printed exclusively for the customer who ordered it.
Due to the nature of made-to-order sublimation printing, and direct to garment printing, the production might be delayed. Estimated times to ship are listed on each product page; however, delays may occur.
Zero Chill is unable to issue refunds or cancellations after ordering due to production or shipping delays.
Refunds (if applicable)
ZeroChill gives refunds as store credits only.
You can use your store credits to purchase any other item(s) from the store. You will be given store credits in exchange for any item that is damaged/faulty or has missing parts upon delivery.
You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item in a replacement.
However, we cannot process refunds as store credits for the following:
Sublimation and DIrect To Print items
Sublimation and direct to print items cannot be cancelled or modified once ordered. These items are immediately sent to production, so it is impossible for us to modify or cancel. It is your own responsibility to ensure your order the correct size prior to ordering. No replacement or refunds will be made due to you ordering the incorrect size.
Due to the nature of made-to-order sublimation printing, production might be delayed. Estimated times to ship are listed on each product page; however, delays may occur. For holidays the goal is to deliver items prior to its deadline, but unfortunately the shipping is completely out of our control, and we cannot be held responsible if deliveries are delayed due to unforeseen circumstances.
ZeroChill is unable to issue refunds or cancellations after ordering due to production or shipping delays that are out of our control.
Once orders are placed, they are immediately sent to production; thus, orders cannot be modified to include but not limited to: address changes, size changes, style changes, color changes etc.
If you contact us within first 24 hours of placing the order, we might be able to intercept the order before it’s printed, and modify it for you. So act fast! But we cannot guarantee this!
When we receive a returned shipment for incomplete or incorrect address, products get donated to charity after 15 days. You are liable for any returned shipments due to an incorrect/incomplete address provided when you purchased.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Zero Chill is unable to issue shipping labels for returns.
Zero Chill staff will do it's best to help resolve any issues, and achieve total customer satisfaction.
Shipping & Delivery – At this time, Zero Chill ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Zero Chill ships merchandise to Australia, Austria, Canada, France, Germany, Netherlands, Norway, Serbia, Sweden, Switzerland, United Kingdom, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Zero Chill does ship to APO/FPO - we love our military!