FAQ

How long does delivery take?

After an order has been placed, it's immediately sent to one of our 4 fulfillment centers where we will ship your items within 2-5 business days. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

Orders usually take 2-3 weeks, however at certain times of the year, due to high demand, please allow 2-4 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@zerochill.me

If your order hasn't arrived within 35 days of the date of original purchase, contact our support team for a full refund of your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Do you deliver products internationally?

Zero Chill only ships to the United States at the moment!

I've placed an order with multiple items recently, can I combine them into one package? 

Since we have 4 different fulfilment centres, we don't have all our products in one place, so when you order multiple items at a time, generally each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)

I've put the wrong shipping address and/or selected the incorrect size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?

ZeroChill adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.